Privacy Policy for NovoMartt

Last Updated: [30/09/2024]

NovoMartt (“we,” “our,” “us”) operates the website www.novomartt.com and conducts business in Bangladesh. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws in Bangladesh. By using our website and services, you agree to the terms outlined in this policy.

Please read this Privacy Policy carefully before using our website. If you do not agree with our practices, do not use the website or provide any personal data to us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Place an order on our website
• Contact us via email or phone
• Subscribe to our newsletters or marketing communications
• Interact with us via social media or participate in our promotions

The types of personal data we may collect include:

• Full name
• Phone number
• Email address
• Delivery address
• Payment information (such as Cash on Delivery details)
• IP address and browser data (collected automatically through cookies)

Note: Since we currently only offer Cash on Delivery (COD), we do not store any sensitive payment information such as credit or debit card details.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders placed through our website
• To communicate with you regarding your orders, requests, or inquiries
• To provide customer support and handle any complaints
• To improve and personalize your experience on our website
• To conduct market research and analyze customer behavior
• To comply with any legal obligations or resolve disputes

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers (e.g., delivery partners) who assist us in delivering your orders. These service providers are obligated to protect your data and only use it as necessary to perform the service.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or illegal activities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. Personal data related to your orders may be retained for up to seven (7) years, in compliance with local regulations.

5. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather information about your browsing behavior. Cookies are small files stored on your device that help us improve our website’s performance and functionality.

You may choose to disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain parts of our website.

7. Children’s Privacy

Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those external sites, and we are not responsible for the privacy practices of any third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time, and any changes will be effective immediately upon posting the updated policy on our website. We will notify you of any significant changes via email or a prominent notice on our website.

10. Legal Disclaimer

While we take every precaution to ensure the safety and privacy of your data, you agree that we are not responsible for any breaches beyond our reasonable control, including but not limited to, cyber-attacks, unauthorized access by third parties, or failures of third-party service providers.

By using our website, you acknowledge and agree to the terms of this Privacy Policy. We will not be liable for any damages, whether direct or indirect, that may arise from the use of your personal information in accordance with this policy.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you can reach us at:

• Email: novomartt.help@gmail.com
• Phone: +88019647796580 (Whatsapp Only)

We are committed to resolving any complaints in a timely and professional manner.

This Privacy Policy is governed by the laws of Bangladesh, and any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

NovoMartt retains the right to take legal action against any individual or entity that violates this Privacy Policy or attempts to harm our business operations.

By using our website and services, you confirm that you have read, understood, and agreed to this Privacy Policy.